FR_Terms

The general conditions of sale apply to all orders placed on the site domestiqueparis.com.

domestiqueparis.com reserves the right to modify these conditions over time. The conditions applicable to any order are those in effect at the time of placing the order.

The online sales site is www.domestiqueparis.com, whose head office is located at 12 rue Philippe de Girard, Paris 75010.

Owners: Bastien BENY and Simon DELACOUR.
Creators: Bastien BENY and Simon DELACOUR.
Responsible for the publication: Bastien BENY and Simon DELACOUR.
Mail: contact@domestiqueparis.com

The persons held responsible for the publication are natural persons or legal entities. This site is published and distributed by Shopify. The terms of use of Shopify must be known by the users and buyers of Shopify and www.domestiqueparis.com.

The purchase of a product on this site commits the customer to the acceptance of the general conditions of sale. Consequently, these general conditions of sale do not require any handwritten signature from the customer.

The products sold on the site domestiqueparis.com are presented with one or more photos and a descriptive text.

Bastien BENY and Simon DELACOUR are committed to ensuring that these photos are as faithful as possible to the products but cannot in any way be held responsible for a possible different perception of the products by the buyer.

The products sold on the site www.domestiqueparis.com are deemed to be available insofar as the mentions "unavailable", "out of stock" or "sold out" are not mentioned. However, the availability may vary in the same day depending on the level of sales. The people in charge of updating the availability do so as quickly as possible. However, they cannot be held responsible if the stock is not the same as the one indicated. In case of unavailability, an email will be sent to the customer to inform him. The customer will then be able to ask either for a refund of the sums paid within thirty (30) days at the latest of their payment, or the exchange of the unavailable product for another similar product, or the cancellation of the order.
No cancellation penalty will be applied for such an order cancellation.

No compensation for cancellation - other than a full refund of the order within fourteen (14) working days - may also be requested, as this unavailability is due to the time required to update such unavailability. The products ordered by the customer on the site will be delivered/accessible in all the countries of the world (except zones of conflicts and countries where the delivery involves restrictions).

The site is in principle accessible 24 hours on 24 and 7 days on 7, except interruption - scheduled or not - for maintenance or "force majeure". Being subject to an obligation of means, domestiqueparis.com can not be held responsible for any damage, whatever the nature, resulting from unavailability of the site.
The prices of products applied are those listed on the website and confirmed to the customer during the validation of his order.

The prices of the products are indicated in euros, and are inclusive of all taxes for metropolitan France, excluding shipping costs; the VAT applied is that of metropolitan France on the day of the validation of the order; which remain the responsibility of the customer unless otherwise stated or specific conditions.

Moreover, having made the choice to sell our products at the same prices everywhere in the world, the prices indicated on our site are exclusive of taxes for any delivery outside of metropolitan France. The French VAT is not applied and therefore cannot be refunded, for a delivery in a country where there is no export tax. So, for example, the price displayed on our website for the Linotte bracelet is 235 € TTC for a delivery in France, and 235 € HT for a delivery in a country such as the United States, Switzerland, etc.

The amount of the delivery expenses in addition is indicated to the customer directly on the page of delivery. The products remain the property of Domestique until the complete collection of the price by Domestique.

The transfer of the risks of loss and deterioration of the products will be carried out after delivery and reception of the products by the customer. Domestique reserves the right to modify its prices constantly, but Domestique is committed applying the tariffs indicated on the site at the time of your order.

We reserve the right to modify our prices at any time, but we commit ourselves to apply the current prices which will have been indicated on the site at the time of your order. In addition, any change in VAT may be reflected in the price of the products.
We inform you that in case of display of an erroneous price, obviously derisory - too cheap for example - whatever the reason - computer bug, manual error, technical error - the order, even validated by us - will be cancelled. In this case, you will be informed as soon as possible. You will then have the possibility, if you wish, to place your order again at the exact and correct price.

Confirmation of the order implies acceptance of these conditions, recognition of having perfect knowledge of them and renunciation of taking advantage of its own conditions of purchase or other conditions.
Unless proven otherwise, all data provided and the recorded confirmation will be considered as proof of the transaction. The confirmation will be worth signature and acceptance of transactions. domestiqueparis.com will communicate by e-mail a confirmation of the order recorded. The customer must verify the completeness and compliance of information provided to domestiqueparis.com during the order.

domestiqueparis.com can not be held responsible for any input errors and the consequences thereof.
domestiqueparis.com reserves ownership of the products until full payment of the order, ie until receipt of the order price by Domestique.
domestiqueparis.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order or which would present any form of risk.
domestiqueparis.com accepts payments from countries around the world. Payments are made online by credit card and are fully secure through the platforms Paypal, Stripe and Amazon Pay. The possession of a Paypal or Stripe account is not necessary: the payment can be made directly on the Paypal or Stripe platform with your credit card.

The date of validation of the order corresponds to the date of payment by credit card online. The payment is validated upon receipt of the additional information requested in case of payment by credit card requiring additional verification.
By choosing to proceed with the payment of products via the payment tools mentioned above, the customer agrees to read and accept the terms and conditions of partner companies of domestiqueparis.com governing the payment tools.
domestiqueparis.com can not be held responsible for any direct or indirect damage, of any kind, related to the use of these payment tools. Similarly, any claim / action / proceeding can not be made against domestiqueparis.com.
The products remain the property of Domestique until full payment of the price.

After validation, orders are generally shipped within 4 to 7 working days - excluding holidays and annual leave (France).
In France, the delivery will be made by La Poste, with a tracking number for France and with the partner of La Poste for the rest of the world and Europe.
Delivery times are variable and indicative:
for France, from 4 to 7 days
for Europe, from 6 to 10 days
for the rest of the world, from 12 to 15 days.
domestiqueparis.com reserves the right to collaborate with other providers of deliveries without prior notice to customers.

Delivery is made by independent providers of domestique and within the time announced by these providers, domestiqueparis.com can not be held responsible for delays in delivery due to errors or disruptions attributable to carriers - total or partial strikes including postal services and means of transport and / or communication.
The customer is required to check the condition of the delivered items. In the presence of an apparent anomaly in the package - in particular a damaged package, an open package, traces of liquid, etc. - the customer or the recipient of the ordered products must not open the package but is invited to report it unopened within five (5) working days to a post office and to make a report.

In case of delay of delivery of more than five (5) days, we advise the customer to approach his post office to ensure that his package is not pending; and if necessary, to report this delay by email: contact@domestiqueparis.com.

The opening of the package excludes any recourse to the carrier (La Poste, Chronopost, UPS, DHL ...). He is also invited to immediately report the problem encountered to the customer service at the following address: contact@domestiqueparis.com. The customer must report any incident of delivery to the customer service within five (5) working days following the delivery (or refusal of delivery) of the product.
Any anomaly concerning the articles - damage, missing article compared to the order form, damaged or opened package, broken article, defective .... - must imperatively be reported within five (5) days after delivery. If the above procedures are not respected, no claim from the customer will be valid.

All products offered by domestiqueparis.com are subject to the legal guarantee provided by Articles 1641 and following of the French Civil Code. Once the customer has received the product, it bears all risks of damage or loss of the product.

Shipping costs and delays:
In case of error of seizure, in particular of an incorrect or incomplete address of delivery, Domestique could not be held responsible for the consequences in terms of delay or impossibility of delivery.
All the expenses related to the return of the products following an error of seizure of the customer will be with the exclusive load and the load of the customer.

In accordance with the legal provisions in force, the customer has a period of seven (14) days from receipt of the order, to exercise its right of withdrawal from domestiqueparis.com.
The product returned must be in its condition and its original packaging. It must not have been worn, nor have been damaged - however slight - and must be intact. Any item that does not meet these specifications will not be refunded or exchanged. No items can be returned or exchanged during sales and other temporary promotions.

In the event of loss or deterioration of the returned parcel, Domestique will not proceed to the refunding of the order and the purchaser will have to make a complaint directly with his conveyor. Any return must be requested from the customer service of Domestique, either by mail or by e-mail to: contact@domestiqueparis.com.Domestique made to order and made to measure, we do not take back or exchange any of our products.

In the event of the exercise of the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product.In case of exercise of the right of withdrawal, the seller will make every effort to refund the consumer within fourteen (14) days.
If the customer wishes to make the return and/or the refunding of his article, he must send it back at his expenses to the following address
Company Domestique
12 rue Philippe de Girard
75010 Paris - FRANCE

The customer will have to keep the proof of deposit of the parcel which will be given to him by the Post office. In case of loss of the package, no refund will be made by the carrier without this proof of deposit.
If your order was custom made or if you wished to make a modification we will not be able to exchange or refund your order. This includes any laser engraving customization, choice of claw placement, specific handle length, etc.

The accessories Domestique are entirely handmade, they require a particular care. They are partly made with vegetable tanned leather, from one color bath to another, there may indeed be slight differences, this is not a defect but attests to the fact that it is a handmade work. It is important to keep your accessory away from light and humidity. Vegetable-tanned calfskin is a refined and delicate leather that is not affected by water or grease stains. Never put perfume or cosmetics on the accessories as this could damage them. We also advise you not to sleep with your accessories, to avoid washing your hands with them and to avoid splashing water or liquid on the leather.

The following are expressly excluded from the warranty
Normal wear and tear and aging.
Damage to any part of the product resulting from improper use, negligence, carelessness and accident.
The personal information relating to the customers is kept confidential by Domestique, which commits itself not to communicate it to a third party.

The Customer has - article 34 of the French law of January 6, 1978 - a right of access, of modification, correction and suppression of the data which concern it, which it can exert near Domestique by simple mail to contact@domestiqueparis.com. The present contract is subjected to the French law. Any dispute that may arise in connection with its validity, interpretation or execution will be submitted to the competent courts. In the event of persistent disagreement, the dispute will fall under the jurisdiction of the courts of Paris (France) even in the event of multiple defendants.